Frequently Asked Questions  
If I’m loading the money when do I get it back in my bank account?
All monies withdrawn before 3pm will be deposited back into your account the next business day. All transactions occurring after 3pm will be received in 48 hours.

How do I know how many transactions my machine is doing?
You can check the number of transactions and cash balance from our online network. The transactions are updated real time! We will provide you with a login once we complete your ATM installation is complete.

When do I get the commission income from the ATM?
All commission checks are sent on the 15th of the following month. For example, January’s commissions will be mailed out February 15th.

Should I have a separate account for the ATM vault cash?
YES, we recommend you set up a separate account in order to keep track of the ATM cash which is deposited into your account daily.

Where do I get the money for my ATM?
If you are the owner of the ATM, you are responsible with stocking it with your own cash.

If I do not own the ATM machine, do I need to fill it with cash?
In most cases NO, the owner of the ATM will fill the machine. However, you as the business owner, may elect to fill the machines yourself for a greater percentage of the surcharge income.

Do I need a separate phone line for the ATM?
No, we suggest connecting the ATM line to either a Fax line or secondary phone line. The ATM usage on the line will be minimal. The only time it will be used is when a transaction is occurring. Our technicians will make you are set up with the most feasible connection! You can also choose to have the ATM connected thru your high speed internet connection such as DSL or Cable.

What are the power requirements for the ATM?
The ATM runs off of regular 1/10 power. All you need to do is plug in!

What if the ATM dispenses the wrong amount of money?
In such rare cases, the ATM user should call their bank to verify completion of the transaction and amounts processed. If the incorrect amount was dispensed and the error is verified by the customers bank a Regulation E claim should be filed with the issuer of the card used. The issuing bank will process the claim and issue a refund as necessary. All of our ATM’s have a phone number on the ATM to call if this occurs.

What is a “Regulation E Claim?”
A “Regulation E Claim” is a claim made by an ATM customer when an ATM is unable to dispense the requested cash. These are extremely rare but if this occurs the first step is to have the customer call their bank. DO NOT ever give the customer money directly! Have them call the issuing bank and file the Reg E claim.

Does ATM Theft occur often?
Statistics from NATIONAL FEDERAL ATM SURVEYS and the ATM insurance agency indicate a theft rate of approx 20 - 25 machines per year. Currently there are over one million plus ATM machines nationwide, therefore the odds of getting your machine stolen are similar to the odds of getting stuck by lighting.

ATM Theft Prevention Tips:
•Ensure base of the machine is bolted to a solid preferably concrete floor.
•Install real or even fake security cameras.
•Purchase a vibration alarm/alert system
•Place “ATM Cash Removed Nightly” sticker on ATM and Door. Remove cash cassette at close of business
•Install GPS theft tracking device, also place GPS tracking sticker on ATM machine

Are there any other monthly Fees associated with the ATM
after installation?
Once the installation is complete, there are no monthly fees assessed by Carolina ATM.